Shipping Policy
Japan WC shipping policy
1. Delivery address
The customer is solely responsible for the accuracy of the information provided when placing an order.
Japan WC cannot be held responsible for a delivery failure caused by an error, omission or incomplete information, including the address, street number, floor, access code or telephone number.
If a parcel is returned because the address is incorrect or incomplete, the customer will bear the full cost of reshipment.
2. Processing times
Order preparation times vary according to the type of product:
- Toilet seats and bidets: 1–4 working days.
- Japanese toilets: 5–15 working days.
- Bathtubs: a specific lead time depending on manufacturing and logistics.
These times are indicative.
3. Delivery times
Delivery times vary according to the type of product:
- Standard products: 3–7 working days.
- Japanese toilets and electronic toilet seats: 12–20 working days, including preparation and international shipping.
- Bathtubs: up to 12 weeks, including sea freight and international logistics.
Important: these times are estimates and may vary depending on the carrier, logistics conditions, busy periods, customs formalities and international transport times.
No refund may be demanded for a reasonable delay that does not exceed these indicative times, unless otherwise required by law.
4. Delivery and transfer of risk
In accordance with applicable regulations, risk transfers when the customer, or a third party designated by the customer, takes physical possession of the product.
In the event of loss, damage or non-delivery, Japan WC will assist the customer in opening an investigation with the carrier.
5. Parcels marked as delivered
If the carrier marks a parcel as delivered but it has not been received, the customer must contact Japan WC as soon as possible.
An investigation will be opened with the carrier.
Japan WC cannot be held responsible while the carrier confirms delivery to the address provided, unless the customer supplies evidence to the contrary.
6. Delivery complaints
The customer must check the condition of the parcel on delivery.
If there is visible damage, a damaged parcel, a broken product or a missing item:
- Specific reservations must be recorded with the carrier.
- Japan WC must be contacted within 48 hours.
Failure to do so may exclude the carrier's liability.
Photos or videos may be required to process the claim.
7. Out-of-stock items
If one or more items are unavailable, available products may be shipped separately and unavailable items will be refunded.
8. Delays outside our control
Japan WC cannot be held responsible for delays caused by external circumstances, including carriers, weather conditions, logistics constraints, production delays, customs formalities, exceptional events or force majeure.
The consumer's statutory rights nevertheless remain applicable.
9. Bulky products
Bulky products, particularly bathtubs, require specific transport arrangements.
Delivery is made at the foot of the building or to the address accessible to the carrier.
The customer is responsible for checking access conditions, including doorways, stairs and lifts, and for arranging the resources needed to receive the goods.
If delivery is impossible because access is unsuitable, the customer will bear the cost of redelivery or return.
10. International delivery and imports
Some products may be shipped from abroad.
Additional time may be required for international transport and customs formalities.
Japan WC cannot be held responsible for delays relating to these operations.
11. Acceptance of this policy
Placing an order on the website implies full acceptance of this shipping policy.
