Frequently asked questions — Japan WC

Do I need to replace my entire toilet?

You can choose a complete Japanese toilet or fit a compatible bowl with a suitable bidet seat.

How do I check compatibility?

Compare your installation’s dimensions and connections with the model’s technical sheet and manual. Our team can help you prepare these checks.

Is the support frame included?

Check what is included in the configuration on the product page. For a wall-hung toilet, ask for confirmation of frame compatibility and the automatic functions you need.

How long does delivery take?

Delivery time depends on the model, configuration and destination. Check the product page and our shipping policy, or contact us about your project.

How can I contact after-sales support?

Send your order number, model and a description of your enquiry to thejapanwc@gmail.com. Photos or a short video may help us.

After-sales support · Contact us