Returns and Refund Policy — Japan WC

1. Right of withdrawal

Under applicable law, the customer has fourteen days from receipt of the product to exercise the right of withdrawal without giving a reason. Requests should be sent to thejapanwc@gmail.com.

2. Return conditions

Products should be returned in their original condition, uninstalled and not used beyond a simple inspection, complete with accessories, instructions and parts, and in their original packaging. The customer may handle the product only as necessary to check its nature and operation.

A product that has been installed (connected to water or electricity, or fixed in place) cannot be considered new and may be subject to a refusal of reimbursement or a reduction in the refund. Loss in value caused by excessive handling may reduce the refund. Japan WC reserves the right to refuse abusive returns or returns that do not comply with these conditions.

3. Return costs

Unless Japan WC made an error or the product is defective, return costs are borne by the customer. For bulky products such as bathtubs, logistics costs may include specialised transport, handling and coordination and may be substantial. These costs are borne by the customer.

4. Defective or damaged products

If a product is defective, non-compliant or damaged, the customer should contact Japan WC as soon as possible. Photos or videos will be requested. A solution will be offered: repair, replacement or refund. The customer should also report visible irregularities to the carrier on delivery.

5. Checking the package on delivery

The customer should inspect the package on delivery. If damage is visible, the customer should make reservations with the carrier and contact Japan WC promptly. This procedure does not affect the consumer’s statutory rights.

6. Refund

Once the returned product has been received and inspected, an email confirmation will be sent and the refund will be made using the original payment method. A refund may be deferred until the product is received or proof of shipment is provided.

7. Refund timing

The refund is made within a maximum of fourteen days after approval. Bank processing times may vary.

8. Sale items

Sale items have the same statutory rights as other products, including the right of withdrawal.

9. Exchanges

Exchanges are possible only for defective or damaged products.

10. Guarantees

Japan WC products benefit from the statutory two-year guarantee of conformity and the guarantee against hidden defects. Claims should be sent to customer service.

11. Installation and compatibility

Sanitary products must be installed according to accepted professional standards. Using a professional installer is strongly recommended. Japan WC cannot be held responsible for malfunctions due to improper installation, insufficient water pressure or technical incompatibility of the property. A return relating to technical incompatibility (water pressure, waste outlet or installation) cannot be accepted if these factors were not checked before the order.

12. Contact

Email: thejapanwc@gmail.com
Telephone: +33 1 79 61 71 51